Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the products within 14 days following the date of delivery of the product;
- the returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
Returns Procedure
In order to take advantage of your rights under this returns policy, please send the product in its original packaging, accompanied by proof of purchase and a completed returns form, to us at:
Coe & Co Fine Jewellery
130 High Street
Scunthorpe
DN15 6ES
Exclusions
Please be aware that face masks, earrings and underwear may not be returned under this policy. Similarly, personalised items and Coe & Co. Gift Cards cannot be returned.
Refunds
We will issue a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges. Please allow ten working days for your return to be processed. If you requested a refund, it will be applied to the original card, or other payment method, used to place your order.
We do not refund the costing of postage.
Improper Returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- we will not refund or exchange the product;
- we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.